leeroy
08-07-2008, 08:50 PM
Incoming texts to cost 15 cents each. Users protest they'll be charged for spam, Rogers promises it won't follow suit
SARAH SCHMIDT, Canwest News Service
Cellphone users are about to be hit with new fees as two of Canada's telecommunications giants plan to bring in a levy on incoming text messages.
Bell Mobility will begin charging customers 15 cents per incoming text message on Aug. 8. Telus Mobility is moving to the same billing practice effective Aug. 24. Until now, their pay-per-use customers who send text messages have been charged a 15-cent fee per message, but it hasn't cost anything to receive them.
The pending new charge has sparked outrage on blogs, with customers saying they can't control who sends them messages, especially when spammers obtain their cell number or retailers send them unsolicited messages.
"This charge is unbelievable. If someone sends me 'spam' on my Bell phone, I have to pay for it? I made the mistake of giving my cellphone number to a car rental agency and now I get spam text messages," a Bell customer ranted on a Canadian technology blog.
"I actually work for Bell and I think this incoming text messages being charged is bogus!" posted another.
Text messaging has ballooned in popularity since inter-carrier service came to Canada in 2002.
In its first year, there were 369,000 text messages sent every day, or 11 million annually. Today, Canadians send 45.4 million per day, according to the Canadian Wireless Telecommunications Association. And cellphone subscribers sent 4.1 billion in the first quarter of this year, close to the annual total of 4.3 billion sent in 2006 and on track to surpass the 10.1 billion sent last year.
Association spokesperson Marc Choma said the phenomenon has moved beyond the teenage crowd - known as the "early adopters" - to parents, who use it as a "family management tool."
Telus Mobility spokesperson AJ Gratton cites this rapid growth as the reason for the new charge.
"The growth in text messages has been nothing short of phenomenal," Gratton said, noting Canadians send more than 45 million text messages per day. "This volume places tremendous demands on our network and we can't afford to provide this service for free anymore."
Characterizing the annual growth in text traffic on Bell's wireless network as "massive," company spokesperson Jason Laszlo said the result has been greater capacity, licensing and support costs.
He said all but one of Bell's North American competitors charge for both incoming and outgoing text messages.
Bell and Telus customers can avoid the charge by switching to Rogers, which says it has no plans to institute a fee to receive a text message. But Bell and Telus both charge penalties if customers break their contracts, at $20 for every month remaining on a broken contract up to $400.
"We just don't charge for it, and have no plans to. Now it's a unique differentiator for Rogers," company spokesperson Elizabeth Hamilton said of the move to charge for incoming messages.
Howard Chui runs an online forum about the mobile phone industry in Canada. He isn't optimistic that consumers are going to win this fight. And he's not sure how long Rogers will hold out.
"I think, overall, customers will just have to take it," he said.
SARAH SCHMIDT, Canwest News Service
Cellphone users are about to be hit with new fees as two of Canada's telecommunications giants plan to bring in a levy on incoming text messages.
Bell Mobility will begin charging customers 15 cents per incoming text message on Aug. 8. Telus Mobility is moving to the same billing practice effective Aug. 24. Until now, their pay-per-use customers who send text messages have been charged a 15-cent fee per message, but it hasn't cost anything to receive them.
The pending new charge has sparked outrage on blogs, with customers saying they can't control who sends them messages, especially when spammers obtain their cell number or retailers send them unsolicited messages.
"This charge is unbelievable. If someone sends me 'spam' on my Bell phone, I have to pay for it? I made the mistake of giving my cellphone number to a car rental agency and now I get spam text messages," a Bell customer ranted on a Canadian technology blog.
"I actually work for Bell and I think this incoming text messages being charged is bogus!" posted another.
Text messaging has ballooned in popularity since inter-carrier service came to Canada in 2002.
In its first year, there were 369,000 text messages sent every day, or 11 million annually. Today, Canadians send 45.4 million per day, according to the Canadian Wireless Telecommunications Association. And cellphone subscribers sent 4.1 billion in the first quarter of this year, close to the annual total of 4.3 billion sent in 2006 and on track to surpass the 10.1 billion sent last year.
Association spokesperson Marc Choma said the phenomenon has moved beyond the teenage crowd - known as the "early adopters" - to parents, who use it as a "family management tool."
Telus Mobility spokesperson AJ Gratton cites this rapid growth as the reason for the new charge.
"The growth in text messages has been nothing short of phenomenal," Gratton said, noting Canadians send more than 45 million text messages per day. "This volume places tremendous demands on our network and we can't afford to provide this service for free anymore."
Characterizing the annual growth in text traffic on Bell's wireless network as "massive," company spokesperson Jason Laszlo said the result has been greater capacity, licensing and support costs.
He said all but one of Bell's North American competitors charge for both incoming and outgoing text messages.
Bell and Telus customers can avoid the charge by switching to Rogers, which says it has no plans to institute a fee to receive a text message. But Bell and Telus both charge penalties if customers break their contracts, at $20 for every month remaining on a broken contract up to $400.
"We just don't charge for it, and have no plans to. Now it's a unique differentiator for Rogers," company spokesperson Elizabeth Hamilton said of the move to charge for incoming messages.
Howard Chui runs an online forum about the mobile phone industry in Canada. He isn't optimistic that consumers are going to win this fight. And he's not sure how long Rogers will hold out.
"I think, overall, customers will just have to take it," he said.