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View Full Version : Those who have been in management before: check this



Born2Juice4Ever
29-06-2009, 03:04 PM
CBB,



So here I am, been gone for almost 2 ****ing weeks, with only 5 day training time in between--**** me, this is not good for me.
I had to fake a broken water pipe at my house, in order to be able to take a day off----plus the drive is of over an hour there and 1 back-

About a month ago, I accepted a position at a retaurant as General Manager which is great. I have also restructured a brand new menu, which we are launching mid July..my food cost is very very good.
The place sits 80 people, has been open for 12 years, and averages 600k yearly....but did over 1mill in the past, the last 5 years revewnue has been going down steadily---and now the owner is ready to invest into an entirely new look--yes my work is cut out, and it will be very difficult.

The location employs 20 employees, servers, cooks, hosts, bartenders.
There is a kitchen "supervisor" who has been there for 5 years, he knows the system in and out, the orders, bar.....he is not a numbers/paper work kind of guy, which is why he has never accepted management.
The guy has been fired, re-hired, suspended, promoted, demoted....the owner is not much of a hands on lady...she has depended on this cocksucker for too long.
3 years ago his file reads that a female server almost charged him with sexual harrassment (at work), but it got settled out in the end--the server ressigned after a while. THIS IS A BIG EYE OPENER FOR ME.

He works as fast as 3 guys, I will give him that, but his approach towards staff is very very wrong.
Since I took over, I have discovered that many people have quit because of him, good people or bad at times, that is fine.
With the menu I am presenting, he would be executing when I am not around....but I have been batteling at the idea of letting him go. I know that letting him go, because I am the new guy, could create unstability amongst those who are left behind. HE HAS made some friends over the years, specially the female servers, they know they can depend on him to send out perfect plates.
I have studied him, he is not the best... it is not in my interest to come into the operation and make enemies. My job is to take the restaurant apart and put it back together within a friendly successful system. A system that will work with the folks of the area and vise versa.


I realize that there will be the straight up: Fire him replies...but I am moreso looking to take this into pieces and come up with the best possible outcome.

The hospitality industry can be interesting at times.

Houstonbc
29-06-2009, 04:21 PM
sit him down and tell him the way you want him to do his job and the expectations you have of him. if he doesnt ike it tell him he can walk, which i doubt he will do considering he will probably have a tough time finding a new job.

Danger
29-06-2009, 06:34 PM
Make sure you find someone to replace this guy before you do anything too drastic, if you have someone else lined up it gives you alot more options when you do deal with this guy.

My advice is talk to him discretely, be nice and really subtle just see where his head is at before you make any decisions. Id also wait 4-6 months to fire anyone since your the new guy yourself take some time to get to know everyone and make friends before you fire anyway.

I know construction is a different industry but people are generally pretty similar, and every time I have seen a new foreman start ****ing around with a crew that's been together awhile right off the bat it NEVER ends well for that foreman.

zippythewonder
30-06-2009, 09:12 AM
I'm sure there are many restaurants that operate like many families, disfunctional. I worked for awhile in a kitchen so I have some idea of your situation. One thing that I've learned along the way is that everyone is replaceable. EVERYONE. Like the saying goes, it's not about the end product in life, it's what you do with yourself along the way. It you are having thoughts about this person leaving, then maybe look the person in the face and explain why he might not be there in the future. Just a thought.

dainbramaged
30-06-2009, 09:34 AM
It's too bad you didn't have a way to isolate this guy from the rest of the staff. Having him do his work apart from everyone else but still be able to use his quality and effectiveness.

Of course, maybe if you come across as a no-nonsense kinda guy and put him in his place, it would be enough to keep the guy in line. Tell him you'll be fair buy you know he's got a 'history' (just like everyone else has told you)