Customer Service

[#8]

I gotta call you guys out again on drastically slow "service". I have sent a couple emails and left a few messages over the span of a week and still I wait for my referral code to spend my cash. I get you guys are a low key operation with limited overhead expenditure, but this shouldnt be such a struggle. You should not have a voicemail message that promises a 24 hour call-back if it never happens.

Please answer your emails and phone calls more promptly.

Thank you.

[natenator]

Why do you keep buying from them if you're not happy with their customer service?

[#8]

^^ Im beginning to wonder the same thing. I have referred so many people to that site that I make a decent percentage off the volume of their sales. I just dont understand why this happens so consistently. At first I got an email back asking what site I wanted the code to be applied to so I answered right away, then a week later I still wait for the code to be applied. If the customer service side is such a struggle why not contract somebody to handle it for you? Put me on payroll part time and I can handle all your queries from home. I have many years experience in customer service and sales and I could handle this no problem.

[LonelyBedouin]

Are you emailing them or opening a ticket? Ive never had a problem when I open a ticket. I opened one on the 15th around 530pm and got a response the 16th 10am

[#8]

Ya I emailed them to get my code and they hit me back a day or two later asking what site I wanted to code for, to which I replied, which is what I am still waiting for. I dont understand how a voicemail can go unanswered for days on end. I have worked customer service before and I would have been thrown to the wolves if I just didnt return calls for whatever reason. I like the products and sometimes it goes smoothly, but Im out of stuff and still I wait.

Good thing I can get a scoop count going with my roommate and I just pay him back afterward lol

[Frostbite]

This is why I moved on to a new supplier. Great products over at Canadian Protein no denying that but sometimes the customer service is ridiculous.

[LonelyBedouin]

Ya I emailed them to get my code and they hit me back a day or two later asking what site I wanted to code for, to which I replied, which is what I am still waiting for. I dont understand how a voicemail can go unanswered for days on end. I have worked customer service before and I would have been thrown to the wolves if I just didnt return calls for whatever reason. I like the products and sometimes it goes smoothly, but Im out of stuff and still I wait.

Good thing I can get a scoop count going with my roommate and I just pay him back afterward lol

I hear yea, try opening a ticket. Thats the only way Ive gone through them to ask questions about redeeming my code and its usually a timely response. Ive never emailed or called.

And I do the exact same thing, with my buddies if Im out and dont have anything to eat

[Canadian Protein.com]

Hey bud, we responded the next day to your inquiry and have record or doing so for ticket number 2216, requesting which site you want credit for but have not received a response...if you want to redeem your credit for Canadian protein please respond to ticket 2216, or create a new ticket again so we can respond to it with the credit for you ASAP.

[#8]

This is what I dont understand. I did respond right away. You have an email address that sends from "donotreply..." so I have to send a new email from your site. This email was sent, and several voicemail messages were left to follow up.

[Canadian Protein.com]

This is what I dont understand. I did respond right away. You have an email address that sends from "donotreply..." so I have to send a new email from your site. This email was sent, and several voicemail messages were left to follow up.

We use a ticket system and not email do we log ever single email ado we can go back and check anything, we searched your name, email address, first name, and last name separately and Canadian protein show no further correspondence after asking you for which site. We askin just contacted our webmaster an he found nothing of the sort either.

also, our phone service has been a little spotty with bell for the last little while. We had a down communication tower during a storm and they can't seem to get things right. Everyone in this area is experiencing the same thing. Enwin and bell are out here all the time trying figure it out, so please write in on our ticket system on the contact us page.

We will send you a copy of ticket 2216 which is yours without further communition. As stated above please send in a other ticket and we will be happy to send the coupon your way. :D

[#8]

I sent another message via your contact us ticket system with my number in the subject line. I just want the cash so I can spend it on some protein. Im 18 scoops deep with my roommate now

[Canadian Protein.com]

I sent another message via your contact us ticket system with my number in the subject line. I just want the cash so I can spend it on some protein. Im 18 scoops deep with my roommate now

No problem, we'll send it over ASAP.

[#8]

Thank you for following up. I appreciate it. I get a bit testy when Im low on BROtein I guess. Your referral code idea keeps blessing me with free stuff left right and centre. Good thing I came up with it eh?

;)

[#8]

Ok. Seriously guys.

This is getting really old, this lack of communication. I do NOT prefer to call you out over it but this is seriously out of control how often you make a mistake, or just completely ignore what I am asking.

In the comments section I wrote:

"Please mark freight OK TO SAFE DROP"

You marked it "DO NOT SAFE DROP"

This is a big issue for me. I knew nobody was going to be home today and I knew the shipment that was supposed to arrive yesterday was going to arrive today, as they arrive late every single time. For this I blame Canada Post not you.

The point is, now I have to head yet again to the Canada Post which is NOT CLOSE AT ALL and carry home this 30lb + box of supps. This could have been entirely avoided if you followed my instructions.

Considering how much I spend with you guys and how much revenue I have hand delivered you in the past year, I expect at least basic requests and customer service to be followed. This is the last time I experience this kind of problem before I am going to switch to another retailer / distributor for my needs. I have been a LOYAL customer of yours for YEARS.

Please get your shit together. This is so unacceptable.

[Canadian Protein.com]

Hi Brian, we apologize for the inconvenience, we have had a major string of fraud happen and delivery issues from stolen packages, etc. So, we had our shipping service automatically mark packages as "DO NOT SAFE DROP". We have hired a logistics company to handle sending packages in order to get them out quicker, so, it actually wasn't us that missed it. We will let them know moving forward if they see "OK TO SAFE DROP" on a packing slip, to take that as the customer's responsibility if something happens to the package. We'll add this to our shipping policy as well. Again, sorry for the inconvenience.