Shipping

[Baconbits]

Anyone else having issues with TP's last shipment to Canada. The reason I'm asking is because it normally takes 9-10 days to reach me, however, this time the tracking has not been updated since Sep. 20. According to the tracking # it hasn't even reached the border yet. A friend of mine who also placed an order at the same time is having the same issue


Last Location:
United States, Tuesday, 09/20/2011

United States 09/20/2011 21:31 Received into UPS possession
09/20/2011 15:00 Departure
09/20/2011 14:48 Order Processed: Ready for UPS

[ironwill]

I havent had any difficulty yet...I am expecting my pack this week, i ordered it last Tuesday..Typically 7 biz days for me..Ill let you know...In the meantime dont hesitate to get in touch with them at the contact info on the site...

[Baconbits]

I have spoken with Andrea, great person to deal with, she has initiated a trace for me. Going to take 1-8 days. I've been ordering on a monthly basis from TP for the last 3 years...I have their shipping times down to a tee and have never had an issue before. That is why I find this time rather odd. Anyhow, I know it's not TP's problem and they are doing what they can to help.

[Baconbits]

Got a response from TP...it seem UPS lost the pallet



I apologize, there has been a change in plans. UPS has indeed found the lost pallet, it will hit Vancouver in the morning. They are going to expedite the packages that are on this pallet. This will in fact be faster than if we reship your order. I hope this works for you. You can track your original tracking number anytime in the afternoon just to see the updated scan and hopefully a estimated delivery date. Once again, our apologies for the inconvenience.

--
Kind Regards,

Andria Martinez
True Protein
3919 Oceanic Drive Ste 703
Oceanside, Ca 92056
Ph: 760-433-5376
andria@trueprotein.com

[ironwill]

Thank-you for the update....appreciated baconbits!!,They are very good at communication, things go wrong from time to time...It is good to know they get back in a timely fashion to fix things up.....Good stuff...

[ironwill]

Recvd my shipment on october 6th..........7 biz days, this time on the west coast vancouver island......Exact same as alberta....It was my first one at my new addy, im happy it was as quick!!!

[pacificx]

my 2nd order from them was here in 5 business days to Vancouver. Great services and top notch procuts. Thanks again...

[CNizz]

Hey guys, glad to hear that the shipping issues were resolved for each of you! UPS Supply Chain Solutions presented us with some minor difficulties, but we have been working with the UPS reps to ensure that all future shipments make it across the border without incident or delay. If you ever have any shipping inquiries, please feel free to contact either Andria or myself at andria@trueprotein.com or carl@trueprotein.com and we will be more than happy to help!